Job Description
Assist the call center managers and end uwith solutions to technical problems and implementations of telecommunications hardware, software, operating systems, utilities, networks, and data communications specific to Call Center ACD and IVR.
Provide user support and guidance for telecom related issues including voicemail lock-outs and resets.
Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
Review technical specifications & plans and evaluate proposed equipment configurations for suitability and interoperability with existing system and network architectures.
Monitor and evaluate PBX operation through the eventual long-term goal of converting fully to Voice over Internet Protocol (VoIP) technology.
Maintain, monitor, and analyze dial tone circuits. Serve as main contact for user inquiries regarding voice communications equipment use.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience 5+ years experience plus a bachelors degree; or 7+ years experience without a degree
Must be able to pass a background investigation and obtain a Public Trust clearance.
Basic understanding of electronics & signal flow
Punch blocks
PBX basic maintenance
Basic phone wiring
Troubleshooting with telephone testing equipment
Nice to Have Skills & Experience Nortel Norstar experience and/or certifications
Radio communications experience, particularly LMR
Government telecommunications experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Job Tags