Job Description

Job Description

Job Description

Salary:

Location : Chicago based (hybrid 1-2 days in office) & Customer-based travel

ABOUT PEPPERMINT

Would you like to be a part of a rapidly growing international software business as it expands into the North American market?

If you are a strong contributor, inspired to continually grow and develop, this is a great opportunity for you.

Are you looking to make an impact? Are you someone that loves technology and innovation? Are you a “people” person, that is motivated to understand and help achieve customer success and value?

Each of our team members embody these traits and together we strive to positively impact our employees, customers, and the communities within which we work and serve.

Peppermint Technology is a Microsoft ISV focused on developing innovative software solutions for the large law market. Our Project Manager position will allow you to advance your career and be a part of something unique and fulfilling as we build our business together.

ABOUT THE ROLE

This critical role is key to ensuring seamless software delivery for both Peppermint and our customers. As a Project Manager at Peppermint, you will be accountable for driving and managing complex project delivery plans from inception to completion, ensuring projects are delivered on time and within budget.

You will collaborate closely with customer project teams, technical specialists, and change champions, as well as Peppermint's internal experts, to successfully implement our CX365 solution in large, high-performing law firms.

Your primary focus will be on delivering transformative solutions to new customers, though you may also re-engage with existing customers to oversee additional module rollouts and further optimize their use of our platform.

If you’re passionate about delivering high-impact technology projects in a dynamic, customer-focused environment, and have a proven track record of successful software implementations, we’d love to hear from you.

WHAT WE NEED FROM YOU:

Essential

• At least 3 years’ experience and track record of delivering successful SaaS projects on time and to budget resulting in a happy and referenceable customer base
• Proven experience managing multiple SaaS projects simultaneously to critical project timelines in a fast-paced, changing, environment
• Proficiency with project management tools
• Ability to manage and collaborate with distributed teams (remote project team management experience is a plus)
• Strong organizational, multitasking and time management skills
• Excellent communication, leadership, and interpersonal skills
• Presence & authority to effectively manager Senior Partners and commercial leaders in large modern law firms

Desirable

• Relevant project management qualifications such as Agile and/or PMP being highly desirable
• Experience with SaaS tools and platforms
• Understanding of SaaS business models, pricing strategies & KPIs
• Technical background or strong technical acumen to understand complex software architectures and workflows
• Experience of working for, or delivering services to, large law firms
• Experience of managing complex projects that involve data migration and bespoke development services work
• Microsoft Dynamics 365 experience

WHAT YOU'LL DO:

• Manage the successful delivery of Peppermint software solutions to our customers, on time, to budget, and with the outcome of a happy and referenceable customer
• Ensure customer expectations are appropriately managed at all times through effective communication and engagement
• Provide clear guidance and support to the internal and partner delivery teams
• Continually develop and strengthen customer, internal and partner relationships through proactive and personable interactions
• Promote a collaborative team environment that fosters creativity and innovation, focussing on continuous improvement, productivity, consistency, service quality, and customer satisfaction
• Monitor, review and maintain the plans, checkpoint reports, risk and issue logs and other project documentation and process as appropriate
• Act as an effective escalation point internally and externally for ‘project owners’ demonstrating control and management of issues and risks
• Ensure that scheduling, delivery and invoicing operate smoothly and effectively in line with contractual obligations
• Provide leadership and clarity for Peppermint colleagues working on a customer project to ensure everyone is working to a common plan and the customer has a joined up and positive experience of Peppermint
• Establish effective working relationships with PMO and Project Enablement functions to aid continuous improvement of delivery processes and collateral
• Demonstrate consistent and proactive use of delivery processes and collateral
• Ensure systems are updated and maintained appropriately
• Provision of scheduled service review reports as part of internal and external project governance
• Maintain a current awareness of new products / releases / roadmaps
• Maintain a watching brief over critical support issues and, where appropriate, act as escalation point internally and externally

OUR COMPANY

Multi award winning Peppermint Technology provides a game changing business technology Platform for the legal sector that hosts an array of business applications (case & matter management, client engagement, document management and practice management), collaboration and content enablement tools.  The platform is a SaaS (Software as a Service) offering.  Our platform is built, and certified, on the Microsoft Dynamics 365 and Microsoft Power Platforms.  

We hire people who want much more than a job. The team at Peppermint is united in changing the status quo of an industry and this takes great talent, passion, and commitment. We are looking for likeminded people to join the team as we aim to become the leading legal software company.

WHAT'S IMPORTANT TO US

Customer Success: We put our customers and their success at the heart of everything we do

Time : We make good use of our time, make time for others, deliver on time, all of the time

Quality : We are experts and the best at what we do. We consistently deliver high quality outcomes 

Together : We create opportunities together, find solutions together and win together 

Positive : We have a positive attitude and believe in the possible

OUR OPPORTUNITIES

Peppermint Technology Ltd is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realise their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. 

Please note Peppermint are unable to offer sponsorship to work in the US

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