Job Description

Job Description

Job Description

Overview of Duties and Responsibilities:

The Emergency Shelter Case Manager, as part of the Homeless Recovery Services team, and in collaboration with the person served, is responsible for providing assessment, case plan development, and facilitating access to housing, primary and behavioral healthcare, substance abuse treatment, employment opportunities, and other mainstream benefits. The Emergency Shelter Case Manager provides services to an assigned caseload under the supervision of the Program Manager of Shelter Services

Driving/Travel Requirements

☐ Will drive NSO Vehicle

☒ Must have access to reliable private transportation

☒ Must maintain valid MI driver’s license/State ID

☒ Must maintain automotive insurance

☒ Must be able to visit locations while working for NSO

☒ Will be expected to travel on NSO time

Annual Training

☒ CPR and First Aid training are required for this position

☒ Non-Violent Intervention training is required for this position

☒ Additional Trainings will be required

Supervisory Responsibilities:

☒ None

Education, Licensure and Experience Requirements:

Education : LBSW/BSW preferred or BA/BS in human services or related field.

• Required Licensure : N/A

Minimum Required Experience :

• Experience in case management, care coordination, discharge planning, and/or experience working with elderly or disabled population

Job Knowledge and Comprehension

• Primary Job Role

This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit. The Emergency Shelter Case Manager, as part of the Homeless Recovery Services team, and in collaboration with the person served, is responsible for providing assessment, case plan development, and facilitating access to housing, primary and behavioral healthcare, substance abuse treatment, employment opportunities, and other mainstream benefits. The Emergency Shelter Case Manager provides services to an assigned caseload under the supervision of the Program Manager of Shelter Services.

Essential Job Duties

• Primary Job Duty:

CASE MANAGEMENT SERVICES:

• Intake and assessment of clients entering Emergency Shelter.
• Development of service plans for clients based on assessment and housing needs.
• Refer clients to the Coordinated Assessment Model for referral to CoC housing programs.
• Provide a ‘warm hand-off’ to supportive housing providers
• Assist clients through the Housing Choice Voucher process from housing search to lease signing.
• Assist clients requiring a higher level of care in seeking and obtaining other housing options including AFC placement, assisted living, independent living, and/or nursing home placement.
• Assist clients in understanding and abiding by their lease obligations.
• Provides intensive support services until client is successfully housed.
• Assist clients with referrals to primary and behavioral health services.
• Link/coordinate access to mainstream benefits and community resources.
• Assist client in accessing source of income via SOAR or referral to workforce development programs.
• Assist in vital document restoration as needed for housing.
• Documents all services within 48 hours.
• Participates in team meetings and presents information obtained through the screening and assessment process.

CASE DOCUMENTATION:

• Completes progress notes in two electronic record keeping systems (HMIS & ECO) according to agency policy.
• Uploads all required housing documents into HMIS & ECO.
• Maintains copies of all housing related documents within the client’s record.
• Completes Assessments in a thorough and timely manner.
• Completes a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
• Completes and makes corrections to reports within time frames requested by supervisor.

CONSULTATION WITH PROFESSIONAL STAFF:

• Receives introductions and assignments, providing weekly caseload reports and makes recommendations to the professional team.
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings.

ACCESSING COMMUNITY RESOURCES:

• Identifies resources within the community and assists clients to access resources such as Medicaid, EBT benefits, Social Security benefits, guardianship and payee services, home care, transportation services, access to primary care and behavioral health services, etc.
• Develops and maintains a working knowledge and relationship with providers of resources for clients.
• Apprises Administrative staff of service gaps that affect clients’ functioning within the community.

OTHER: Includes all duties as assigned by the supervisor.

• Administration

ADMINISTRATION

• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Works effectively with others to accomplish goals/resolve problems.
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.
• Does not disrupt operations by being habitually tardy or absent; works as scheduled.

PROFESSIONAL SKILLS

• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Models the Pillars and guiding principles of NSO at all times.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.

• Productivity
• Maintain 60 hours of face-to-face direct client services per month
• Service Activity Logs must demonstrate performance consistent with stated outcome measure.
• Productivity of direct service is proportionate to the time dedicated to service provision.

• Additional Job Duty
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.

Working Conditions and Necessary Capabilities

• Works in a homeless shelter type setting; uses a computer, telephone and other office equipment as needed, to perform duties.
• Employee work location will have an office-style setting, in addition to the common areas of a homeless shelter.
• The noise level in the work environment is variable, due to frequent contact with consumers.
• Bends, stoops and reaches in order to file, search for and retrieve documents, cleaning supplies or other items.
• Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Frequently required to sit, walk and stand.
• May have exposure to cleaning chemicals as needed
• May have potential exposure to airborne infectious agents, blood and/or bodily fluids during medical emergencies.

DISCLAIMER MESSAGE: The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.

NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status

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